Website got hacked by viruses, malware, or spyware??

Signs that your website has been compromised

Thousands of websites are being compromised everyday. Hacks are typically invisible but they are harmful to both site owners and visitors viewing the page. Here’s how to check if your website is compromised:

Your website is redirecting visitors to other questionable sites

What does this mean

Malicious redirects are used by attackers to generate advertising impressions on their own websites. Many site owners will be unaware that their website is redirecting visitors as it is not easy to detect these redirects. They may only happen to some site visitors on certain pages and not others, or it may only happen to mobile users and not web users.

Your website is flagged by search engines as being hacked or unsafe

What does this mean

Certain search engines such as Google will send site owners an alert of a compromised website. However, site owners may or may not see a warning on the search engine that their site is compromised. This is because even with the notifications, the hacked content may not appear on the search engines. This doesn’t mean that the website is safe. Hackers may be using a cloaking technique which shows different content to different users, making the detection of the hacked content by site owners much more difficult.

Your website is shut down by your hosting provider

What does this mean

To protect other sites on the server, some hosts will automatically suspend and take a website offline if they detect that it has been compromised.

What happens if you don’t get your hacked website fixed in time?

Loss of customers

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With warnings and flags from search engines, your customers will avoid clicking on your compromised website. Eventually, your search engine rankings will start to drop due to lesser clicks, leading to an even greater loss of traffic in future.

Loss of sensitive information

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The harmful code on the infected website has the potential to record keystrokes on visitors’ computers and steal login credentials for online banking or financial transactions.

Banned by search engines

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This is every business owner’s worst nightmare. Without ranking on search engines, it’ll be harder for customers and potential customers to find your products and services online. In turn, this decreases the conversions, leads, and sales generated.

Our professional website clean-up and virus removal services

We offer professional website cleaning and virus removal services for all types of websites. We will conduct a full scan to detect and remove the following from your website:

Your website will then undergo another round of security checks again to ensure that all the threats are completely removed. We ensure your website is cleaned fast so you can get back to business as soon as possible. After your online business is restored, we’ll make a full backup of your website.

Want your website to stay secure? We offer maintenance plans for less than a dollar a day so your site continues to stay protected from future attacks even after our clean-up services.

We scan, we clean and we restore your website before the sun rises again.

How to get started?

Step 1

Order a websire clean up from us

Step 2

We'll get in touch with you to collect details of your hosting server

Step 3

You can simply sit back and relax, while we thoroughly clean your website and bring your website back online again!

Frequently asked questions

If you don’t want a website clean-up, there are other ways to get your website up and running again.

  • Restore the website from backup: You can restore your website if you have a backup file. However, you’d need to scan your files to ensure there aren’t any existing vulnerabilities or else your site will end up getting hacked again. This may be challenging for some site-owners who are not trained in IT security and cybersecurity as hackers may make use of complicated viruses, Trojans, spyware, and other malware to avoid detection.
  • Hire someone to redo the website: Rebuilding a website may take from weeks to months. This is good if you can wait. But can you afford to wait? Every day that your website is down means fewer clicks, lesser traffic, and eventually decreased sales.

We can fix websites infected with redirect virus script, Trojans, backdoors, shell scripts, and other malicious code from PHP, JS, HTML, images, system files, and even binary files! Our powerful virus scanning tool uses its own anti-malware database to accurately remove malware from files.

As we scan, our tool makes automatic backups so we will be able to undo any accidental changes, eg false positives. If our tool detects malware that it can’t cure on its own, we'll take over and inspect the file manually.

As long as your hosting space allows FTP access, it doesn't matter what CMS your website runs on. Be it WordPress, Joomla, Drupal, PrestaShop, we can fix it!

We only need your website's FTP info so we can scan your files, clean up the bad ones, and get your website up and running again.

How does "within 24 hours" sound?

There can be many reasons on why a website is compromised— poor hosting set-up, outdated software, or even bad password.

Out-of-date software: Over six out 10 CMS applications are out of date when they get infected. Attackers tend to seek out old software with little security updates, which are more vulnerable. Keep the following updated to decrease your chances of getting attacked again:

  • Web server software if you run your own servers
  • Content Management System such as security releases from WordPress, Drupal, and Joomla!
  • All plugins and add-ons you use on your site

Compromised passwords: Your password may be randomly guessed by attackers and used to enter your website. To prevent future attacks, it is important to create a strong password that is difficult to guess and make use of two-factor authentication (2FA) which adds another layer of login credentials.

Unfortunately we can't. If you don't fix the root of the cause, hackers may still find their way to your website again no matter how many times we clean your website. The good news is, you may sign up for our maintenance plan so we can continue to protect your website – for less than a dollar a day!

In the unlikely event that we fail to clean your website (i.e. the website is beyond fixing), we'll return your money and advise you to consider rebuilding the website.

We build websites too! Ask us about it!

Not ready to order but have more questions?

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