Support Services for WordPress Websites

On-demand support services for busy WordPress website owners

Your website should not be your headache

You need a website for your business, but that doesn’t mean your website should become your sole business. When you think you can save money by doing things yourself, you are actually wasting money by spending time on things that do not give you highest return. Leave your website with us so you can focus your time on more important things, such as growing your business.

How we can help

Fix website issues

Page not loading? Banner image distorted? Google warns visitors about your website not safe to browse? We can help!

Content update

Add news articles to website? Replace banner on homepage? Additional fields for contact form? Change of phone number? We can help!

Search engine issues

Website cannot be found on Google? Wrong pages in Google index? Wrong information shown in Google search results? Let us help you!

WordPress update

WordPress developers introduce new features or release new bug fixes regularly. Keeping it updated ensures your site stays in good shape!

Theme & plugins update

Theme and plugins used to build your site may receive update as often as WordPress core itself. Let us take care of that for you.

Speed improvement

70% of time your website is slow because of your hosting service provider. We can help you with the remaining 30%. Read more...

Pricing

Support Credits

What do you need help with *

One-off content edit/update, layout fixes, install/update plugins, etc.

Periodic content publishing, create a landing page, monthly plugin/theme updates.

Landing page with regular content update or build microsite up to 10 pages

Regular content publishing for online store or build a new website > 10 pages

I need help with something else

Recommended 4 credits (1 hour)
Price: S$100 (or S$ 50 for WebSifu+ customers)

Recommended 40 credits (10 hours)
Price: S$1,000 (or S$500 for WebSifu+ customers)

Recommended 100 credits (25 hours)
Price: S$2,500 (or S$1,250 for WebSifu+ customers)

Recommended 240 credits (60 hours)
Price: S$6,000 (or S$3,000 for WebSifu+ customers)

One credit = 15 minutes, that should be enough for light content update or changes.
You may buy credits in bulk for greater savings, credits are valid for 12 months.

Tell us briefly what help do you need *

FAQ

How do the credits work?

Each credit equates to 15-minute work. One credit usually is enough for light content update or changes. Complex work may need more credits. You may buy more credits anytime, but the credits expire after 12 months or together with Managed Hosting subscription (if applicable), whichever occurs first. Even though we say “15 minutes”, it is not like we place a timer in front of us and time our work. We use it as a way for us to loosely gauge how our time was spent. If it normally takes us about 15 minutes to publish a blog/news post with some formatting fixing, it is quite unlikely we would decide to deduct more credits for another post just because our internet connection happened to be slower on that day. To avoid any misunderstanding or disputes, we can let our customers know upfront how many credits will be deducted before we start any work. This allows our customers the opportunity to change their mind or review their requests.

How many credits do I need?

Tell us what are your immediate needs and we will be able to recommend how many credits you need. If you can also tell us what are your upcoming needs, we will be able to recommend how many more credits you can buy in advance to enjoy greater savings. The credits are valid for 12 months so you have plenty of time to decide how you want to spend them!

What happens if I don't use all of my credits?

Credits expire after 12 months. But if you buy more credits, eg 4 credits, you get to carry forward the un-used credits. On the other hand, customers with active WebSifu+, your credits will remain valid for as long as you have active subscription.

Some of our happy clients

Dean helped design www.bigfoottraveller.com ten years ago. It was the first fully-fledged Chinese web-based travel magazine in the region. Then,... [read more]Dean helped design www.bigfoottraveller.com ten years ago. It was the first fully-fledged Chinese web-based travel magazine in the region. Then, five years ago the site underwent a complete revamp. Once again, Dean did an exceptional job. We have engaged with Dean in a retainer basis since the debut of the web-zine. As the site interacts with third parties (such as social media platforms), we don't expect the site to be functioning well all the time (like plumbing or electrical issues in your house). There have been minor hiccups once in a while - Facebook counter not showing, IG feed couldn't refresh itself, some content went missing... Dean quickly and efficiently solved these. Then there were plugin security issues that only Dean was aware of. You can count on Dean; he offers peace of mind. Whenever issues crop up (inevitably), Dean's help is a WhatsApp away - he responds efficiently and effectively. We cherish our working relationship with Dean and will continue to engage him to safeguard the back-end security and functionality of the site. [read less] 

DK LING 
Big Foot Traveller
3 years ago 

I have worked with Dean for over 10 years. Amazing personality. Very helpful and prompt! A pleasure to work with! 

Darren Perera 
8 months ago 

I have worked with Dean for more than 10 years. He responds to his emails very promptly and does all... [read more]I have worked with Dean for more than 10 years. He responds to his emails very promptly and does all the changes in my website within one day. It is very easy to work with him. I highly recommend! [read less] 

Kelvin Koh 
8 months ago 